Shipping policy

Shipping Policy

At mameyori, we carefully package and deliver your ordered coffee beans, drip bags, and gift items.

Shipping Destinations

We ship within Japan.

*In some areas, such as certain remote islands or mountainous regions, delivery may take longer than usual due to the shipping carrier's circumstances.
*Please contact us in advance if you wish to request international shipping.

Shipping Methods

Depending on the contents of your order, we will ship using one of the following methods:

Courier Service
Post-box delivery (Nekopos / Yu-Packet, etc.)
Other shipping methods specified by our shop

The shipping method will be selected by our shop based on the product size, order quantity, and shipping region.

Shipping Costs

Shipping costs are as follows:

Standard Shipping: [Flat rate of 1,300 yen nationwide]
Post-box Delivery: [Flat rate of 750 yen nationwide]
Free Shipping Eligibility: [Free shipping on orders of 8,800 yen or more, including tax]

*Additional shipping fees may apply for Okinawa and remote islands.
*Please check the exact shipping cost on the checkout screen.

Shipping Schedule

Orders are typically shipped within [5 to 8 business days] after the order is confirmed.

However, it may take longer to ship in the following cases:

Periods of high order volume
When shipping adjustments are necessary due to roasting, production, or stock status
For pre-order or made-to-order products
Orders placed during long holiday periods
Delays caused by bad weather, disasters, traffic conditions, or the shipping carrier's circumstances

If shipping is significantly delayed, we will contact you via email.

Estimated Delivery Time

The estimated number of days for delivery after shipping is as follows:

Hokkaido, Honshu, Shikoku, Kyushu: [Approximately 1 to 3 days from the shipping date]
Okinawa and remote islands: [Approximately 2 to 5 days from the shipping date]

*The above are estimates and may vary depending on the shipping status.

Tracking Your Order

After the product is shipped, if the shipping method includes a tracking number, we will notify you of the tracking number in the shipping completion email.

Please check the delivery status via the tracking service of the respective shipping carrier.

Long-term Absence and Incorrect Addresses

If a product is returned to our shop due to the customer's long-term absence, incorrect address, refusal of receipt, etc., the shipping cost for re-shipment will be borne by the customer.

Due to the nature of food products, we may not be able to re-ship depending on the condition of the returned item.
Even in such cases, we cannot refund the product price or shipping costs.

Please be sure to check that your address, name, phone number, and email address are correct when ordering.

About Post-box Delivery

Some products, such as drip bags, may be eligible for post-box delivery.

As a general rule, delivery dates and times cannot be specified for post-box delivery.
In addition, our shop may not be held responsible for theft, loss, or damage after the delivery is completed.

Gift Shipping

For gift items, we may offer wrapping or Noshi (gift strips), etc., within the scope described on the product page.

If you wish to have the item shipped without including a delivery slip or any documents showing the price, please contact us via the remarks column at the time of ordering or through the inquiry form.