Refund policy

General Policy

At mameyori, we handle food items such as coffee beans and drip bags. Therefore, as a general rule, we do not accept returns, exchanges, or refunds for customer convenience.

Returns or exchanges for the following reasons of customer convenience cannot be accepted:

Taste or aroma does not suit your preference
Ordered the wrong item
Ordered the wrong quantity
No longer needed
Opened after arrival
Quality changed due to storage conditions
Minor scratches or dents on the packaging
Impression differs from product images
Theft or loss after delivery is completed

Eligible Cases for Returns and Exchanges

In the following cases, items will be eligible for exchange or refund:

Received a product different from the order contents
Clear damage, staining, or defects in the product
Significant damage to the product due to accidents during shipping
Shortage in quantity

If any of the above applies, please contact us within [7 days] after the arrival of the product.

How to Contact Us

If you wish to request a return, exchange, or refund, please contact us via email or the inquiry form with the following information:

Order number
Name
Contact email address
Name of the affected product
Condition of the product
Details of the defect
Photos of the product
Photos of the outer box and packing materials
Photo of the shipping label

Please keep and do not discard the product itself, the outer box, packing materials, and shipping label for verification purposes.

Regarding Returns

If we determine that the item is eligible for return or exchange, we will provide instructions on how to return it.

In cases of returns or exchanges due to our company's error, we will cover the shipping costs for the return.

Please note that we may not be able to accept returns, exchanges, or refunds for items sent back without prior notice.

Regarding Exchanges

In cases of product defects, damage, or incorrect delivery, we will, as a general rule, respond by exchanging the item for the same product.

If the item is out of stock or if an exchange is difficult, we will respond with a refund.

Regarding Refunds

If a refund is approved, it will, as a general rule, be processed through the payment method used at the time of ordering.

The timing for the completion of the refund process varies depending on your card company, payment service, or financial institution.

Shipping fees, payment fees, gift wrapping fees, etc., may be excluded from the refund unless there is a deficiency on our part.

Regarding Cancellations

As a general rule, we do not accept cancellations after an order has been confirmed.

However, we may accept a cancellation only if the order has not yet been prepared for shipment and we determine that it is possible to process.

Cancellations cannot be accepted once preparation for shipment has begun, after shipment, for pre-order items, made-to-order items, or items that have already been roasted.

Returns due to Long-term Absence, Refusal of Receipt, or Incorrect Address

If a product is returned to us due to long-term absence, refusal of receipt, or an incorrect address, the customer will be responsible for the shipping costs for re-sending the item.

Due to the nature of food products, we may not be able to re-send returned items depending on their condition.

In such cases, the product price and shipping costs will not be refunded.

Regarding Expiration Dates and Storage Conditions

After the product arrives, please store it according to the storage method indicated on each product.

Quality changes caused by high temperature and humidity, direct sunlight, or long-term storage after opening are not eligible for return, exchange, or refund.

Contact Information

mameyori
Email: inquiry@kauchika.com
Business Hours: [Weekdays 10:00–17:00]