Legal notice

Distributor

Kauchika Co., Ltd.

Operations Manager

Mameyori Operations Manager: Ryuto Nishida

Address

085-0046
2F Nokyo Building, 1-2-20 Shimbashi Odori, Kushiro-shi, Hokkaido

Phone Number

0154-65-9505

Hours: [Weekdays 10:00–17:00]
*As a general rule, please contact us via email or the inquiry form.

Email Address

inquiry@kauchika.com

Sales URL

https://www.mameyori.com/

Selling Price

Displayed on each product page as a tax-included price.

Additional Fees Other Than Product Price

Shipping fees, transaction fees, bank transfer fees, etc. may apply.

Shipping fees vary depending on the delivery region, order details, and shipping method.
Please check the "Shipping Policy" or the checkout screen for details.

Payment Methods

The following payment methods are available:

Credit Card
Shop Pay
Apple Pay
Google Pay
Bank Transfer
Convenience Store Payment
Other payment methods specified by this store

*Please check the checkout screen for the payment methods actually available at the time of purchase.

Payment Timing

For credit card payments, Shop Pay, Apple Pay, Google Pay, PayPal, etc., payment is finalized at the time the order is confirmed.

The withdrawal timing for each payment service is subject to the regulations of your card company or payment service provider.

Product Delivery Timing

Orders are usually shipped within [5 to 8 business days] after the order is confirmed.

However, it may take longer than usual to ship in the following cases:

When orders are concentrated
When shipping adjustments are necessary due to roasting or production conditions
Long holiday periods such as New Year's, Golden Week, and Obon
Delays due to bad weather, traffic conditions, or the shipping company's circumstances
In the case of pre-order items or made-to-order items

For pre-order and made-to-order items, shipping will follow the estimated shipping date stated on each product page.

Returns, Exchanges, and Cancellations

Due to the nature of food products, we do not, in principle, accept returns or exchanges for the customer's convenience.

However, please contact us within [5 days] after receiving the product in the following cases:

If a product different from your order arrives
If the product is damaged, soiled, or defective
If there is obvious damage to the product due to an accident during delivery

We will handle the matter through exchange or refund after confirming the details.

Please check the "Refund and Return Policy" for details.

Order Expiration Date

The application is completed upon the sending of an order confirmation email from our store after the ordering process is finished.

In cases where products cannot be provided due to out-of-stock items, payment errors, or other unavoidable circumstances, we may cancel the order after contacting you.

Sales Quantity Limitations

Sales quantities may be limited depending on the product.
If there is a limit on the sales quantity, it will be displayed on each product page.

Notes on Expressions and Products

The color, shape, and package design of the products may look different from the actual product depending on the shooting or viewing environment.

Since coffee beans are made from agricultural products, individual differences in flavor and aroma may occur depending on the harvest time, roasting time, storage conditions, etc.