Information
Frequently Asked Questions
We have compiled a list of frequently asked questions regarding products, storage methods, orders/payments, shipping, gifts, and subscription services. If you can't find an answer to your question, please feel free to contact us.
Product
Regarding the product
About beans, ground coffee, drip bags, roast levels, and storage methods.
Can I choose between whole bean, ground, and drip bags?
On the product page, you can choose between whole beans, ground coffee, or drip bags. If you choose ground coffee, you can also specify the grind size to match your brewing equipment.
What's the roast level?
We offer roasts from light to dark. Please refer to the roast level meter and flavor tags (such as clean, mellow, floral, or rich) on each product page to make your selection.
Please tell me how to store it.
Store in a sealed container at room temperature, away from high temperatures, high humidity, and direct sunlight. After opening, the aroma can easily dissipate, so please enjoy within 2-3 weeks.
What's the best-by date?
We recommend consuming within 1-2 months of the roast date. The flavor peaks around 2-3 weeks after roasting. Please refer to the product label for more details.
What payment methods do you accept?
You can use payment methods supported by Shopify, including various credit cards, Apple Pay, and Google Pay.
Can I cancel or change my order after it's been placed?
We can accommodate your request if it's before shipping preparations. Please contact us promptly at info@mameyori.jp. Cancellations may not be possible after roasting and shipping.
Can I get a receipt?
We will issue it with the addressee of your choice. Please contact us via the inquiry form, along with your order number.
I have not received an order confirmation email.
Please check your spam folder, and if the email is still not found, please contact us. There is also a possibility that your email address was entered incorrectly.
Shipping
About shipping
Regarding shipping costs, days until dispatch, and specified delivery dates/times.
How much is the shipping?
Delivered with a flat shipping fee nationwide. Free shipping for purchases over 5,000 yen.
How long does shipping take?
To ensure you receive freshly roasted coffee, orders are shipped within 2-4 business days. Shipping times may vary during busy periods.
Can I specify the delivery date and time?
You can specify your preferred delivery date and time during the checkout process.
Can you ship internationally?
We apologize, but we currently only ship domestically.
Gifts / Subscriptions
Gifts / Subscriptions / Returns
Gift wrapping, subscription services, and returns/exchanges.
Do you offer gift wrapping?
Yes, you can select gift wrapping and a message card when placing your order.
Can you accommodate gift wrapping and decorative paper?
We also offer Noshi and decorative wrapping for seasonal gifts. Please specify your preferences in the remarks column when placing your order.
Can I change or cancel my subscription?
You can change, skip, or cancel your subscription at any time from My Page. We can also change your next shipment date.
Can I return or exchange this?
If there is a defect with the product, please contact us within 7 days of arrival. For more details, please check our refund and return policy.
News
Did that not resolve it?
Please feel free to contact us with any questions. We usually reply within 2-3 business days.